Overview

The Planner by Chloe (“TPC”) is a privately owned travel consultancy and an independent affiliate of SmartFlyer Australia Pty Ltd (“SmartFlyer”). SmartFlyer is a member of AFTA, IATA, CLIA, and is an ATAS accredited Travel Agent Company. References in these terms and conditions to TPC include references to any related body corporate, director, employee, or agent of TPC and also to SmartFlyer where applicable. A reference to a supplier in these terms and conditions is a reference to a third party supplying travel services to you such as air travel, car hire, accommodation, insurance, rail travel, or any other service or product related to your travel. These Terms and Conditions govern your arrangements with TPC and apply to all bookings made on your behalf.

Fees

Fees, including planning fees and reservation fees, are charged in accordance with TPC’s fee schedule and are non-refundable. These fees are independent of any such fees which may be charged by a supplier. By instructing TPC to make any bookings on your behalf, you agree to pay those fees.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. Changes in price can occur due to currency fluctuations, fuel surcharges, taxes, and other provider increases that are outside of our control. Until full payment of your booking is received by us, any increases will be passed on to you. Every effort is made to ensure that pricing is correct at the time it is provided to you and updated at the time of payment if required.

Payment Options

We accept direct deposits and credit cards. In some circumstances, your credit card may be charged directly by a supplier such as an airline or hotel. In such circumstances, you, by advising your credit card details, authorise us to pass your details to the relevant supplier. Direct deposits can take some time to clear into our account, so please ensure that you send any funds at least 3 days before any payment due date(s) to avoid cancellations and associated fees. Payment by Credit Card will incur a 1.8% merchant fee. (Visa/Amex/Mastercard accepted).

Commission

TPC may from time to time receive or retain commission, rebates, and/or incentives from suppliers related to reservations made on your behalf. Any such commissions are the property of TPC.

Cancellations and Amendments

Travel arrangements may be non-refundable and non-changeable. If you cancel a confirmed booking reservation, you are likely to incur fees. It is your responsibility to check the amendment and cancellation fees of any supplier prior to entering into a transaction with them. TPC accepts no liability for any cancellation fees charged by any supplier. TPC will use its best endeavors to ensure you are provided with current information as to supplier fees; however, if you are unsure where to find them or require further information, please ask for assistance.

Refunds

If you cancel your travel arrangements and a refund is due, the refund will be made available to you once monies have been received by TPC from the supplier involved. Insofar as we are able, TPC will advise you of the expected timeframe for your refund, which can be up to 12 weeks.

Schedule Changes

Every effort is made to bring schedule changes to your attention in a timely manner; however, we advise you to check your flight times 24 hours prior to departure for each flight as the airline(s) reserve the right to make schedule changes and amend their flight times as they deem necessary. You agree that TPC is not responsible for, nor accepts any liability arising out of, any schedule changes implemented by an airline which may impact you, your onward travel, or arrangements consequent on your flights.

Agency

TPC’s services are comprised of itinerary planning, and organising and coordinating various arrangements for your travel via a direct contractual relationship between you and any supplier providing travel to you. TPC is not the agent of any supplier and does not guarantee the performance of services offered by any supplier or accept liability for any event where you suffer a loss or are injured as a result of any acts or failings of any supplier. In these events, you agree that your remedy lies against the supplier and not TPC or SmartFlyer.

Force Majeure

TPC and SmartFlyer Australia accept no liability for any loss or damage incurred by you as a consequence of TPC, SmartFlyer, or any supplier being unable to perform its obligations to you due to unusual and/or unforeseeable circumstances (a “force majeure event”).

No Warranty

In the performance of its services, TPC gives no warranty and makes no representation as to the suitability or adequacy of any supplier services or products. You agree that if the supplier services or products are not supplied in accordance with your expectations, your remedy lies with the supplier and not with TPC or SmartFlyer.

Accuracy of Information

TPC has taken reasonable care that all information provided to you in the course of providing services to you is correct and provides such information in good faith. You acknowledge that such information may be subject to amendment at any time without notice and that TPC cannot and has not checked the accuracy of all information provided by any supplier. TPC is not responsible for and does not accept any liability arising out of any errors, omissions, or misleading information provided by a supplier and you should make your own evaluation of the accuracy, completeness, and legitimacy of any information, opinion, advice, or other content provided by TPC.

Passports and Visas

All travelers must have a valid passport with at least 6 months of validity beyond the length of the intended stay. Some countries require a longer period of validity remaining on your passport. It is your responsibility prior to confirming your travel arrangements to ensure that your passport meets the specific entry conditions of the country and/or countries you are visiting, including those that you must pass through in order to reach your destination(s).

Some countries may also require you to obtain an entry visa or permit. It is your responsibility to obtain the necessary visa(s) and/or permits. We recommend that you check the entry requirements with the relevant Embassy, High Commission, or Consulate of the countries you intend to visit, including those you must pass through to reach your destination(s).

If you are traveling to the United States of America, you are required to register under the Visa Waiver program in advance of your departure. See https://esta.cbp.dhs.gov/esta to apply and seek more information as desired.

Please ensure you leave sufficient time to obtain any visas/visa waivers. We recommend you review visa requirements at least 3 months prior to travel if possible.

Permanent Australian Residents traveling on a foreign passport must hold a valid Resident Return Visa to re-enter Australia. It is your responsibility to ensure you have the necessary documentation and visa to return to Australia.

At the time of confirming your travel arrangements with TPC, you must supply a copy of the passport particulars page for all members of the party traveling on your booking.

The name on any airline tickets must match the name on your passport, including middle names. It is your responsibility to confirm accuracy prior to ticketing. Any cancellation/amendment fees incurred as a result of incorrect names may be passed onto you.

Travel Documentation

Please check and review all of the information contained in your documents via your itinerary published on our travel app Umapped, including but not limited to; your name, names of those in your traveling party and/or dependents traveling with you, your travel dates and times, and any other particulars relating to your travel arrangements. If you are the lead passenger, please ensure the members of your traveling party are given access to the documentation and that they also check all particulars relating to their travel arrangements in a timely manner.

Travel Insurance

TPC strongly recommends that you take out a full coverage travel insurance policy at the time you make your booking and at the time monies are exchanged. It is your responsibility to ensure you have adequate cover for yourself and any dependents accompanying you and to adjust the level of cover as you deem necessary. Should you opt to decline travel insurance you may be required to sign a disclaimer.

Emergency Disclosure Approval

Should a natural disaster take place or any other form of emergency arise in a country where you may be visiting at that time, you approve TPC to disclose your contact information, next of kin, and itinerary details to the Australian Department of Foreign Affairs and Trade.

Governing Laws

This agreement is governed by the laws in force in New South Wales. You irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice.

Acknowledgement

Instruction of TPC and the payment of any funds to TPC pursuant to invoicing or otherwise comprises an acknowledgment and acceptance of these terms and conditions unless advised otherwise by you.